London Drainage Facilities’ Engineers undergo intensive Mears Group Customer Care Training Course

London Drainage Facilities (LDF) have recently been appointed by Mears Group to deliver its wide range of drainage services, on behalf of their extensive portfolio of residential properties spread across London and the entire South-East of England. However, before starting work on this prestigious new contract and LDFs biggest one to date, our Engineer Teams had to undergo an intensive Customer Care Training course undertaken by Mears Group operatives at our Headquarters close to the M25. Continue reading

Whether it’s good or bad customer feedback, we have it covered at London Drainage Facilities!

I just hope my customers don’t keep flushing rubbish down my toilets! This was just some of the reaction we received from one of our clients recently after attending site to the reported problem of blocked toilets. The rest was very complimentary from Amrit Maan, Managing Director of the Punjab Restaurant in Covent Garden, the UK’s oldest North Indian Restaurant. Continue reading

What’s lurking in London’s drains?

Have you ever wondered what’s lurking in London’s drains? Find out some of the more unusual causes of blocked drains, from mobile phones to intact pint glasses!

Drain blockages occur for any number of reasons. From our experience, the most common causes of blockages are fat and grease/scale build-up, sanitary products, wet wipes, and root intrusion. However, over the years some more unusual objects have been the cause of backed up drains and emergency drain cleaning jobs in and around London and the Home Counties.Continue reading