LDF operate an automated bespoke job management system that enables our customers to keep track of their drainage issue from initial call right through to job completion.
This is presented in a live and real-time view, beginning with when a job is scheduled and the customer receives an email to confirm the full details of their job. Upon completion of all planned/reactive works, an LDF Technician sends an email to the customer via PDA with confirmation of the actual work that has been carried out, including pictures of site before, during and after the job. If a recommendation has been noted by a Technician, a formal quotation will be sent within 72 hours of callout.
The primary functional benefits are as follows:
Real time job progress information for both customer and LDF, including further recommendations
Paperless reporting, improving speed and saving cost
One stop reference point for Management Team
Historic database of all works carried out with photographic evidence
Flexibility to manage high priority unexpected jobs when they occur
Each of our Emergency Service Vehicles is fitted with a state of the art tracking system. This hi-tech GPS equipment uses satellite signals to transmit a time and signal location across all of our vehicle fleet. This location is then displayed on a secure, web-based mapping system back at our Head Office.
At LDF, we maximise on the use of an advanced technology to improve our efficiency to the customer. The durable, accurate and real-time tracking system allows us to have instant visibility of our Technicians out on the road as well as the latest traffic jams. This enables us to assign new jobs to the closest team available, so your drainage problem is responded to in the shortest time possible.
Here at LDF we are very aware of the environmental impact and are always looking at ways to reduce our CO2 emissions. By allocating new jobs to the nearest Technician Teams and directing them on the most efficient routes, less fuel is wasted, reducing the companies CO2 emissions and carbon footprint.
