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Managing Director

Danny Fuller

Year started at the company
2006
Coffee Making Skills
6
Technical Knowledge
15
Joke Quality
8
Creativity
8
Parking Skills
10
Desk Hygiene
9

Operations director, ultimately in charge of the operations team

Fast, rewarding, testing

Being part of a company that has no limits, knowing no two days are ever the same – no risk of Groundhog Day

Shawshank Redemption

A vet

Coffee

I’m 6ft3” in real life (okay Dan – “we believe you!”)
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Managing Director

Lucie Fuller

Year started at the company
2006
Coffee Making Skills
6
Technical Knowledge
6
Joke Quality
8
Creativity
8
Parking Skills
8
Desk Hygiene
10

Finance Director

Problem Solving, Problem Solving, Problem Solving!

The Directors!!

Carlito’s Way

Sweet Shop Owner

Coffee

I was groomed into the drainage industry from birth!!!
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Finance Director

Barry Wright

Year started at the company
2023
Coffee Making Skills
6
Technical Knowledge
5
Joke Quality
7
Creativity
7
Parking Skills
8
Desk Hygiene
6

Finance Director – I am responsible for everything financial. The Team, reporting, planning, cash flow, compliance and supporting Lucie & Danny on LDF’s growth journey.

Challenging…Rewarding…Spreadsheets!

Definitely the people. Best culture of any business I’ve worked in!

Any “Bad Boys” movie/Ozark

Fighter pilot

Coffee

I left London at age 16 to live in Hopkinsville, Kentucky on a high school basketball scholarship
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Office Manager

Kirsty Lodge

Year started at the company
2011
Coffee Making Skills
8
Technical Knowledge
5
Joke Quality
8
Creativity
8
Parking Skills
9
Desk Hygiene
10

Office Manager – What don’t I deal with would be easier to answer, haha! Anything from processing the wages to organising the Christmas extravaganza!

Eventful, constant, fast.

Stereotypical but.. ‘The People’

F.R.I.E.N.D.S – It never gets old!

Teacher

Coffee (providing espresso martini counts?)

I’m scared of peas.
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Payroll / HR Administrator

Louise Rockliffe

Year started at the company
2023
Coffee Making Skills
4
Technical Knowledge
2
Joke Quality
4
Creativity
5
Parking Skills
7
Desk Hygiene
8

Payroll & HR Administrator, I process lots of timesheets!

Interesting, challenging, fun

The friendly environment

FRIENDS

A Lawyer

Tea

I can shake my eyes
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Head of Operations

Dave Quinney

dave.quinney@london-drainage.com

Year started at the company
2023
Coffee Making Skills
6
Technical Knowledge
5
Joke Quality
5
Creativity
7
Parking Skills
8
Desk Hygiene
7

Head of Operations – I lead and support our fantastic operational teams across the business! Driving performance & delivery excellence in line with our values, goals and vision!

Diverse, collaborative, rewarding

Being able to deliver such a wide variety of services to our customers & clients and working with our brilliant teams to deliver them!

Air Force One / Homeland

Soldier

Both! Always start the day with a good coffee!

If I told you, then everyone would know…
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Operations Manager

Steve Blackmore

steve@london-drainage.com

Year started at the company
2009
Coffee Making Skills
8
Technical Knowledge
14
Joke Quality
10
Creativity
10
Parking Skills
10
Desk Hygiene
7

Operations Manager, day to day running.

Busy, exciting, interesting.

Being appreciated, being able to laugh, creating success.

Godfather.

Train driver.

Both!

I was a film extra for a couple of years.
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Technical Manager (Operations)

Graham Dalton

graham@london-drainage.com

Year started at the company
2007
Coffee Making Skills
8
Technical Knowledge
15
Joke Quality
8
Creativity
7
Parking Skills
10
Desk Hygiene
4

Technical Manager, complex jobs and general quotations.

Fun and challenging

A fun place that keeps you on your toes.

Game of thrones/ fast and furious movies.

Footballer.

Tea.

I don’t really like rats, yet I worked in manholes for over 10 years!
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Excavations Manager (Operations)

Glen Richards

glen.richards@london-drainage.com

Year started at the company
2012
Coffee Making Skills
6
Technical Knowledge
13
Joke Quality
8
Creativity
5
Parking Skills
8
Desk Hygiene
3

As excavation manager, my role would be to use the resources appointed to me to the best of their ability, from small local excavations to commercial excavations.

Fun, fulfilling, fantastic

Staff

Open all Hours

Superman

Tea

I am Superman
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Plumbing Manager (Operations)

Charlie Driscoll

charlie.driscoll@london-drainage.com

Year started at the company
2019
Coffee Making Skills
7
Technical Knowledge
8
Joke Quality
9
Creativity
8
Parking Skills
10
Desk Hygiene
8

I am part of the operations team. I deal with all issues plumbing

Its unbelievable jeff

The People

Saving Private Ryan

Professional Boxer

Tea

My Party Trick
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Reactive & Minor Works Manager (Operations)

Matt Freeman

matt.freeman@london-drainage.com

Year started at the company
2016
Coffee Making Skills
8
Technical Knowledge
8
Joke Quality
8
Creativity
8
Parking Skills
10
Desk Hygiene
10

Part of the operations team working with the reactive engineers. I deal with reactive works, carrying out quotes.

Yeah it’s good

It pays the bills and gives me a purpose in life.

Favourite film is a tough one. Fast and furious 1 is good. Fast and furious 2 is good. Fast and furious 3 is good. Fast and furious 4 is good. Fast and furious 5 is good. Fast and furious 6 is good. Fast and furious 7 is good. Fast and furious 8 is good. Fast and furious 9 is good. Not into cars though to be honest

I was really eager to get into operational works for a drainage company.

Horlicks

In skool I neva got 1 speling misak rong.
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Operations Support Lead

Jorden Anderson

Year started at the company
2018
Coffee Making Skills
9
Technical Knowledge
3
Joke Quality
8
Creativity
8
Parking Skills
9
Desk Hygiene
8

I assist with the delivery of key accounts and supporting the operations team with their day-to-day needs.

Hectic, fun, challenging.

A great office environment where every day is different, and of course the foodie days we have now.

Mean girls.

Midwife or Air Hostess.

COFFEEEE!!!

My birthday is on Star Wars Day - May the 4th be with you!
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Operations/Sales

Kellie Kent

Year started at the company
2022
Coffee Making Skills
10
Technical Knowledge
6
Joke Quality
7
Creativity
6
Parking Skills
7
Desk Hygiene
7

Operations and sales, day to day running and quotes

Busy, joyful & satisfying

A great working environment

PS I Love You

A professional runner

Coffee

I’m scared of water
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Operations Support

Jade Hurst

Year started at the company
2023
Coffee Making Skills
5
Technical Knowledge
3
Joke Quality
8
Creativity
3
Parking Skills
6
Desk Hygiene
7

Operations Support - I assist with the delivery of key accounts and supporting the operations team with their day-to-day needs.

Fun, personable, satisfying.

It is a fun and energetic work environment.

Anything by Guy Ritchie!

A Dolphin, but I can’t swim!

Iced Coffee!

My birthday is Mean Girls Day – He asked me what day it was – it’s October 3rd.
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Customer Experience Team Manager / PPM Coordinator

Shannon Elliott

Year started at the company
2014
Coffee Making Skills
8
Technical Knowledge
3
Joke Quality
6
Creativity
7
Parking Skills
9
Desk Hygiene
10

Customer services – raising call-out and maintenance contracts plus other bits.

Rewarding, teamwork, busy.

Colleagues.

I’m a celebrity get me out of here / love island.

Teacher

Tea

I had two imaginary friends when I was younger.
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Customer Experience Team Leader

Kitani Palmer

Year started at the company
2020
Coffee Making Skills
7
Technical Knowledge
3
Joke Quality
7
Creativity
7
Parking Skills
8
Desk Hygiene
9

Customer services, dealing with calls, emails and job call outs

Crazy, outgoing, fun

Working with a crazy bunch of people and days are never the same

Stranger things and just go with it

I wanted to be a Vet/Zoo Keeper

Got to love a cheeky Rosie Lee!

I get the giggles at the worst/most serious times
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Customer Experience Team

Hannah Giles

Year started at the company
2022
Coffee Making Skills
6
Technical Knowledge
2
Joke Quality
7
Creativity
7
Parking Skills
6
Desk Hygiene
8

I work in the customer experience team, dealing with enquiries that come in on the emails and phones

Diversified, exciting, educational

Everyone gets on with everyone and there’s never a day where you don’t have a laugh with a colleague, drainage or non-drainage related.

My favourite programme is Miranda, an old TV series but it never fails to make me laugh no matter how many times I have seen the episode, which is at least once for all of them.

A photographer

Tea

That I weighed 1lb 9oz when I was born
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Customer Experience Team

Louise Bridges

Year started at the company
2022
Coffee Making Skills
7
Technical Knowledge
2
Joke Quality
7
Creativity
6
Parking Skills
7
Desk Hygiene
7

I work within the customer experience team

Busy, Exciting educational

The people I work with make the day very fun

Greys anatomy

A vet

TEA

I have a snake and I am deaf in one ear
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Customer Experience Team

Halle Ince

Year started at the company
2022
Coffee Making Skills
6
Technical Knowledge
2
Joke Quality
8
Creativity
6
Parking Skills
7
Desk Hygiene
8

Part of the customer experience team and I deal with job raising, speaking to customers and dealing with enquiries.

Interesting, enjoyable and educational

My colleagues put a smile on my face every day!

Forrest Gump

An athlete

Tea!

I can walk on my hands!
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Customer Experience Team

Ryan Spencer

Year started at the company
2023
Coffee Making Skills
7
Technical Knowledge
6
Joke Quality
6
Creativity
9
Parking Skills
8
Desk Hygiene
6

I am part of the customer experience team, dealing with customers and engineers on the phone.

Challenging, rewarding and proactive.

Every day is a different challenge and everyone is there for support.

Transformers

I wanted to be a train driver when I were younger.

Tea 100%

I have a tendency to break my bones or damage myself in any way. Accident prone.
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Health and Safety Manager

Anthony Reynolds

Year started at the company
2015
Coffee Making Skills
0
Technical Knowledge
8
Joke Quality
8
Creativity
10
Parking Skills
7
Desk Hygiene
6

Manager of Awesome and Fireworks (Actually it’s doing site surveys for health and safety reasons, preparing RAMs, looking after the health and safety of the engineers and everything health and safety!)

Hide, Seek and Computer

Being able to have a laugh with employees.

Back to the future

Sonic the Hedgehog

Hot Chocolate

I like to lie on questionnaires (well not serious ones like this one!)
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Health and Safety

Thomas Colvin

Year started at the company
2017
Coffee Making Skills
5
Technical Knowledge
5
Joke Quality
6
Creativity
9
Parking Skills
8
Desk Hygiene
9

My role in the company is to do RAMs, site visits, book in engineer training and deal with anything health and safety.

Fast, Fun and Interesting

Colleagues – without a doubt this company is made up of the best people, all working towards the same thing and play hard when the time is right!

Star Wars – I have a star wars tattoo, so it would be wrong for my answer to be anything else. The Marvel Cinematic Universe is a close second though.

Mmm I could never make up my mind – A Doctor, Wimbledon player, Tour de France winner... You think of something and I probably imagined myself as it!

Coffee, only matched by my wine consumption.

I won Wimbledon when I was young, sure it was whilst playing swing ball in the garden – But I truly believed it!
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Sales Manager

Harry Geary

Year started at the company
2012
Coffee Making Skills
8
Technical Knowledge
9
Joke Quality
9
Creativity
10
Parking Skills
8
Desk Hygiene
7

Gaining new clients and quoting for major works. Plus making sure I steal all the CCTV and maintenance engineers for my jobs!!

Fun! Fun! Fun!

Everybody gets on with everybody and everybody helps each other out.

Love honour & Obey, Game of Thrones

A priest

Coffee

My real name is Henry.
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Client Development Manager

Errol Langley

Errol.Langley@london-drainage.com

Year started at the company
2017
Coffee Making Skills
7
Technical Knowledge
7
Joke Quality
5
Creativity
6
Parking Skills
4
Desk Hygiene
7

Managing the day to day operations in the customer experience department. Liaising with domestic, housing and commercial regarding existing and future works. Also quoting for domestic, housing and commercial works.

Strategic, tactical, operational.

Having a great group of people around who are experts in their fields.

The Pursuit of happiness.

Accountant

I love a tea.

I can cross like Beckham.
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Client Development Manager

George Boffa

george.boffa@london-drainage.com

Year started at the company
2023
Coffee Making Skills
7
Technical Knowledge
2
Joke Quality
7
Creativity
6
Parking Skills
6
Desk Hygiene
8

Client Development Manager – Helping grow London Drainage

Energetic, resourceful and determined

The Team!

Snatch

Footballer/Golfer

Coffee

I’m a single figure Golfer
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Accounts Manager

Lexi Fuller

Year started at the company
2019
Coffee Making Skills
7
Technical Knowledge
4
Joke Quality
7
Creativity
8
Parking Skills
8
Desk Hygiene
10

Accounts and administration.

Fast Paced and Fun.

The people – everyone brings something different to the environment.

Stepbrothers

Taxi driver

Tea

I once turned Rio Ferdinand away from a restaurant I worked at because I didn’t know who he was!
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Accounts Administration

Adam Cockley

Year started at the company
2023
Coffee Making Skills
4
Technical Knowledge
8
Joke Quality
6
Creativity
7
Parking Skills
6
Desk Hygiene
4

Everything, it’s accrual world.

Perspicacious, jurisprudential & methodical.

There is no sense of hierarchy here. Senior peers are so down-to-earth, influential and respectful towards their staff, which ultimately creates a relaxed workplace

Hot Fuzz

I can’t remember a time when I didn’t want to be an Accountant, apart from the summer of 1979 when I wanted to be Kermit the Frog.

Coffee

I have a tendency to crash motorbikes!
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Accounts

Paris Templeman

Year started at the company
2022
Coffee Making Skills
7
Technical Knowledge
2
Joke Quality
8
Creativity
8
Parking Skills
7
Desk Hygiene
8

Accounts administrator and I deal with portals… so many portals!

Challenging, rewarding and hilarious

The people I work with, by a mile!

Anything with zombies and anime

A writer

Coffee, always coffee

I have written 3 fictional novels all over 365 pages long. I can rap every word to ‘I wish’ by Skee Lo
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Accounts

Michelle Webster

Year started at the company
2022
Coffee Making Skills
6
Technical Knowledge
4
Joke Quality
5
Creativity
7
Parking Skills
7
Desk Hygiene
8

Invoicing, invoicing and more invoicing

Challenging, busy, rewarding

The people, the banter and the yummy snacks that appear every now and then!

Film – Pitch Perfect, TV – Friends

Hairdresser or a barmaid

Peppermint tea

I have ridden over 1500 miles for charity on a bike!
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Accounts

Michelle Carroll

Year started at the company
2023
Coffee Making Skills
7
Technical Knowledge
4
Joke Quality
5
Creativity
8
Parking Skills
9
Desk Hygiene
7

Accounts Assistant & Credit Controller

Challenging, Interesting and Fun

Super funny and friendly people

Korean Drama – Squid Game

Cabin Crew – My dreams were shattered when I stopped growing at the age of 10 yrs old

Tea

Dumbed my boyfriend because he refused to take me to a Chinese restaurant, instead made me a chicken and banana sandwich.
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Credit Control and Administration

Liz Robinson

Year started at the company
2009
Coffee Making Skills
8
Technical Knowledge
5
Joke Quality
9
Creativity
7
Parking Skills
7
Desk Hygiene
9

I chase all outstanding invoices and deal with queries.

Rewarding, variable and challenging.

Fantastic colleagues in a hardworking office with a fun atmosphere.

A long kiss goodnight.

To work in a bank.

Coffee.

I am the longest serving employee in the office (and there are a lot!)
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Accounts

Sue Green

Year started at the company
2020
Coffee Making Skills
6
Technical Knowledge
2
Joke Quality
6
Creativity
6
Parking Skills
5
Desk Hygiene
8

Main duties include portal updates, dealing with all aspects of parking tickets (appeals/payments etc), purchase order/invoice entry along with raining supplier invoice queries.

Busy and Time Flies!

Brilliant team spirit

I don’t really have a favourite movie but I like period dramas and programs based on things that happened in real life.

A jockey

Black coffee!

Daily routine is a visit to the stables twice a day to look after my horse (a lively retired race horse).
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Team Assistant

Lucretia Campion

Year started at the company
2022
Coffee Making Skills
6
Technical Knowledge
2
Joke Quality
6
Creativity
6
Parking Skills
7
Desk Hygiene
7

My role is on the customer experience team raising job call outs, answering the phone and e-mail.

Busy, educational and crazy

Colleagues and having a laugh whilst working hard every day.

Never been kissed / The Undateables

Fashion Designer

Neither, Pepsi Max Cherry instead!

I can’t swim
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CCTV Processing

Peter Dempsey

Year started at the company
2012
Coffee Making Skills
7
Technical Knowledge
8
Joke Quality
7
Creativity
7
Parking Skills
7
Desk Hygiene
7

CCTV processing and generally anything camera or survey related.

Cameras, drains and computers.

The staff – a great bunch to work with.

Anything Sci-Fi and Breaking Bad.

I haven’t grown up yet?

Strawberry Cider?

I have been chased down a mountain by some angry goats.
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CCTV Processing

Craig Taylor

Year started at the company
2009
Coffee Making Skills
10
Technical Knowledge
8
Joke Quality
9
Creativity
8
Parking Skills
10
Desk Hygiene
7

CCTV processing, and being a living legend (it’s hard work honestly!)

Camera’s, plans and tears.

Working with an excellent and experienced team.

Anything comedy, I can’t just choose one!

Unfortunately still trying to grow up!

Both, I am greedy. But if I had to choose it would be Stella.

As a child my nickname was crash, due to how accident prone I was… Broken bones, broken items, you name it I have broken it!
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CCTV Manager (Operations)

Jamie Greenway

Year started at the company
2018
Coffee Making Skills
6
Technical Knowledge
8
Joke Quality
8
Creativity
7
Parking Skills
7
Desk Hygiene
7

(The rightly named ‘Guv’nor’, of the CCTV processing team). Helping the great CCTV survey team (Pete/Craig) deal with the MANY CCTV surveys we complete on a day to day basis.

I NEED HELP (lol)

A great team of people and a great company to work for.

Anything action, comedy or F1

Who knows…. didn’t expect to get into drainage from roofing! I did try to get into the fire brigade a few times when I was younger

Both… but not at the same time

I’ll keep that secret thank you!
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CCTV Processing

Lee Cossington

Year started at the company
2021
Coffee Making Skills
6
Technical Knowledge
7
Joke Quality
8
Creativity
5
Parking Skills
4
Desk Hygiene
7

I’m a CCTV processor / CCTV surveyor. I deal with processing the surveys the engineers carry out on site, and I also make up detailed site drawings.

Camera, drawings, computer

The staff, great bunch of co workers

Cool Runnings / any Adam Sandler movies

Always wanted to be a fireman

Coffee / Latte

Started scaffolding at the age of 14 for 12 years
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Technical CCTV Processor

Ricky Lye

Year started at the company
2013
Coffee Making Skills
7
Technical Knowledge
9
Joke Quality
8
Creativity
7
Parking Skills
9
Desk Hygiene
9

Part of the CCTV Processing Team. Processing reports ready to be sent to customers

Not enough words

The Staff

Grown Ups

A sports physiotherapist

Neither - Water

Been mates with the technical manager from the age of 11 - a sentence in itself lol
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CCTV Processing Admin

Tina Newman

Year started at the company
2022
Coffee Making Skills
6
Technical Knowledge
2
Joke Quality
7
Creativity
7
Parking Skills
7
Desk Hygiene
8

CCTV admin, chasing Surveys for Jamie (the guv), Craig and Pete to process etc.

Nag, Nag, Nag (LOL)!

Being part of a team.

Fast & Furious, Game of Thrones, Blended, Grown Ups, the list goes on!

A Nanny, which I did for 27 years

Coffee/Hot Chocolate

I swam with dolphins, manatees and stingrays
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Fleet Coordinator

Stewart Morley

Year started at the company
2023
Coffee Making Skills
7
Technical Knowledge
5
Joke Quality
7
Creativity
3
Parking Skills
9
Desk Hygiene
5

My role within the company is to assist with day to day running of vans and van maintenance.

Challenging, Rewarding, Fun

The People

Always sunny in Philadelphia

Not a Drainage Engineer

Neither, a can of Monster for me

I’ve recently learnt how to walk downstairs
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Office Mascot

Floss

Year started at the company
2015
Coffee Making Skills
10
Technical Knowledge
10
Joke Quality
10
Creativity
10
Parking Skills
10
Desk Hygiene
10

Company Mascot

Motivational, Busy and Lively

Everyone feeds me 24/7!!!

Beverley Hills Chihuahua

A horse.

Neither, PAWSECCO! ALL DAY LONG!

Sometimes, when no one is looking, I go through peoples bins for food.