Your Retail Specialist

Expert drainage and plumbing solutions designed for high-traffic retail spaces.

Jorden_Norris_hero

Jorden Norris

PMM Delivery Manager

Jorden has been an integral part of London Drainage Facilities for over 10 years, progressing through the business to become an accomplished Sector Manager specialising in Retail, Leisure & Hospitality before moving into her current PPM-focused role.

Her attention to detail and commitment to customer service were recognised nationally when she won the highly coveted Mitchells & Butlers Most Valued Player Award, competing against suppliers from across their national supply chain.

With extensive experience managing complex client estates, Jorden understands exactly what customers need from their service partner. From PPM programmes and mobilisation through to SLA performance, reporting and day-to-day service delivery, Jorden ensures nothing is overlooked and that our customers receive a consistently high level of support.

  • Translates site survey findings into a structured PPM schedule, with service intervals set against your asset management strategy.
  • Responsible for converting the initial site survey into a defined maintenance schedule and agreed service intervals.

Or call the commercial team 0800 612 2179

Our Services for Retail

From high-footfall reactive emergencies to estate-wide planned maintenance - covering every drainage and plumbing need across your store portfolio.

Planned Preventative Maintenance

Bespoke PPM programmes built around your trading calendar - scheduled maintenance that protects your stores without costing you trading time.

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CCTV Drain Surveys

Full drainage condition reports for retail portfolios, with compliance documentation suitable for landlords, managing agents, and pre-acquisition surveys.

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Drain Jetting & Clearance

High-pressure jetting to clear blockages fast - routinely scheduled out-of-hours to avoid impact on customers and store operations.

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Drain Cleaning & Grease Management

Scheduled drain cleaning programmes for food court and catering areas within retail environments - preventing the grease and fat build-up that causes the most common in-store blockages.

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Drain Repairs & Lining

No-dig structural repairs to restore drainage without excavation or prolonged closure - protecting your trading environment throughout.

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24/7 Emergency Response

Rapid mobilisation - on site in under 4 hours. A drainage failure in a retail environment can close a store; we make sure it doesn't stay closed.

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Trusted by Leading Organisations

Case Studies

How we've helped businesses like yours.
New soil stack installation at Lewisham Park Towers residential regeneration project

HOUSING

Soil Stack Installation and Underground Drainage at Lewisham Park Towers for Axis, on behalf of L&Q

Lewisham Park Towers is a three-tower residential regeneration involving full cladding replacement, kitchen and bathroom refurbishment, and a complete soil stack renewal programme. London Drainage Facilities were engaged by Axis, on behalf of L&Q, to deliver the drainage scope: new soil stacks running the full height of all three towers, underground drainage connections for every property, and temporary site welfare installations. Delivered across four phases over two years, the drainage works were coordinated closely alongside the cladding and refurbishment programmes, with all phases completed by August 2025.

  • New soil stacks installed the full height of three occupied towers, connected to a fully upgraded underground drainage network
  • Drainage scope valued at approximately £800k, delivered for Axis, on behalf of L&Q, across four phases over a two-year programme
  • All four phases completed by August 2025, coordinated throughout alongside simultaneous cladding and refurbishment works

Read the full case study

Retail Drainage FAQs

Blocked drains can occur for several reasons, including:

  • Build-up of grease, fat and food waste in kitchen sinks
  • Hair and soap scum accumulation in bathroom drains
  • Flushing of wet wipes, sanitary products or excessive toilet paper
  • Tree root intrusion into underground pipes
  • Collapsed, cracked or misaligned pipes
    At London Drainage Facilities Ltd, we use advanced techniques like CCTV drain surveys to identify the exact cause and provide the most effective solution.

Can I use an unvented cylinder with any boiler?

Unvented cylinders work well with system or regular boilers, but not with combi boilers, as combi systems don’t require a hot water cylinder. Your installer will help determine the best setup based on your current system and hot water needs.

Are unvented systems safe?

Yes, unvented hot water cylinders are very safe when installed and maintained correctly. They are fitted with multiple safety features such as pressure relief valves, thermostats, and expansion vessels to prevent overpressure and overheating.

What is an unvented hot water cylinder?

An unvented hot water cylinder is a sealed system that connects directly to the mains water supply. It delivers hot water at high pressure without the need for a separate cold water tank in the loft, making it a more modern and space-efficient solution.

How much does scheduled drain maintenance cost?

Our scheduled drain maintenance services include unlimited free of charge callouts to all serviced drains, which gives our customers great peace of mind when it comes to knowing that an allocated annual budget for drainage work is in place for any work that is required. The costs of our drain maintenance service varies depending on...Continue reading→

Can drain maintenance help prevent emergency blockages?

Yes, regular drain maintenance is the most effective way to prevent emergency blockages. By routinely clearing your drains, we remove build-up before it becomes a major issue, reducing the likelihood of sudden blockages, overflows and potential property damage.

What are the benefits of signing up for a drain maintenance programme?

Our drain maintenance programme offers a proactive approach to keeping your drainage system in peak condition. Benefits include: Unlimited free callouts for serviced drainage Preventative maintenance to avoid costly repairs Improved hygiene by reducing odours and bacteria build-up Extended drain lifespan by minimising wear and tear Fixed costs, allowing you to plan your budget with...Continue reading→

What is included in a drain maintenance service?

Our drain maintenance service includes: High-pressure water jetting to clear build-up Electro-mechanical coring to remove scale and debris A full inspection of your drainage system Identification of potential issues before they escalate A detailed report on the work carried out and any recommendations for future care

To reduce the risk of future blockages, we recommend:

  • Avoid pouring fats, oils and grease down the sink
  • Use drain strainers to catch food waste and hair
  • Only flush toilet paper – never wet wipes, sanitary products or nappies
  • Regularly run hot water through your pipes to clear minor buildups

Can I use an unvented cylinder with any boiler?

Unvented cylinders work well with system or regular boilers, but not with combi boilers, as combi systems don’t require a hot water cylinder. Your installer will help determine the best setup based on your current system and hot water needs.

Are unvented systems safe?

Yes, unvented hot water cylinders are very safe when installed and maintained correctly. They are fitted with multiple safety features such as pressure relief valves, thermostats, and expansion vessels to prevent overpressure and overheating.

What is an unvented hot water cylinder?

An unvented hot water cylinder is a sealed system that connects directly to the mains water supply. It delivers hot water at high pressure without the need for a separate cold water tank in the loft, making it a more modern and space-efficient solution.

How much does scheduled drain maintenance cost?

Our scheduled drain maintenance services include unlimited free of charge callouts to all serviced drains, which gives our customers great peace of mind when it comes to knowing that an allocated annual budget for drainage work is in place for any work that is required. The costs of our drain maintenance service varies depending on...Continue reading→

Can drain maintenance help prevent emergency blockages?

Yes, regular drain maintenance is the most effective way to prevent emergency blockages. By routinely clearing your drains, we remove build-up before it becomes a major issue, reducing the likelihood of sudden blockages, overflows and potential property damage.

What are the benefits of signing up for a drain maintenance programme?

Our drain maintenance programme offers a proactive approach to keeping your drainage system in peak condition. Benefits include: Unlimited free callouts for serviced drainage Preventative maintenance to avoid costly repairs Improved hygiene by reducing odours and bacteria build-up Extended drain lifespan by minimising wear and tear Fixed costs, allowing you to plan your budget with...Continue reading→

What is included in a drain maintenance service?

Our drain maintenance service includes: High-pressure water jetting to clear build-up Electro-mechanical coring to remove scale and debris A full inspection of your drainage system Identification of potential issues before they escalate A detailed report on the work carried out and any recommendations for future care

Yes, routine drain cleaning helps remove debris before it becomes a major obstruction, reducing the risk of blockages, bad odours and costly repairs. Preventative maintenance is the best way to keep your drainage system in optimal condition.

Can I use an unvented cylinder with any boiler?

Unvented cylinders work well with system or regular boilers, but not with combi boilers, as combi systems don’t require a hot water cylinder. Your installer will help determine the best setup based on your current system and hot water needs.

Are unvented systems safe?

Yes, unvented hot water cylinders are very safe when installed and maintained correctly. They are fitted with multiple safety features such as pressure relief valves, thermostats, and expansion vessels to prevent overpressure and overheating.

What is an unvented hot water cylinder?

An unvented hot water cylinder is a sealed system that connects directly to the mains water supply. It delivers hot water at high pressure without the need for a separate cold water tank in the loft, making it a more modern and space-efficient solution.

How much does scheduled drain maintenance cost?

Our scheduled drain maintenance services include unlimited free of charge callouts to all serviced drains, which gives our customers great peace of mind when it comes to knowing that an allocated annual budget for drainage work is in place for any work that is required. The costs of our drain maintenance service varies depending on...Continue reading→

Can drain maintenance help prevent emergency blockages?

Yes, regular drain maintenance is the most effective way to prevent emergency blockages. By routinely clearing your drains, we remove build-up before it becomes a major issue, reducing the likelihood of sudden blockages, overflows and potential property damage.

What are the benefits of signing up for a drain maintenance programme?

Our drain maintenance programme offers a proactive approach to keeping your drainage system in peak condition. Benefits include: Unlimited free callouts for serviced drainage Preventative maintenance to avoid costly repairs Improved hygiene by reducing odours and bacteria build-up Extended drain lifespan by minimising wear and tear Fixed costs, allowing you to plan your budget with...Continue reading→

What is included in a drain maintenance service?

Our drain maintenance service includes: High-pressure water jetting to clear build-up Electro-mechanical coring to remove scale and debris A full inspection of your drainage system Identification of potential issues before they escalate A detailed report on the work carried out and any recommendations for future care

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Ready to keep your stores trading without drainage disruptions?

Talk to our commercial team about out-of-hours scheduling, PPM programmes, and multi-site retail contracts.