LDF Privacy Notice
Who we are
London Drainage Facilities Ltd is committed to protecting your privacy and handling your personal data responsibly.
Company Name: London Drainage Facilities Ltd
Company Number: 5419271 / ICO Registration Reference: Z2284507
Registered Address: 11-12a Hallsford Bridge Ind. Estate, Stondon Road, Ongar, Essex, CM5 9RX
Email Address: [email protected]
Phone: 0800 612 2179
If you have any questions about how we handle your data, you can contract us at the details above.
What Personal Data We Collect
We only collect information necessary to deliver our drainage services or respond to your enquiries.
Depending on the context, we may collect:
• Identity & Contact Date: Name, email address, phone number, property address.
• Work Details: Nature of the drainage or plumbing issue, job notes, site access information.
• Billing Information: Invoice details, limited payment information (for one-off transactions).
• Photographs: Images of works carried out on-site, shared as part of reports.
• Employee Data (if applicable): Job applicants or contractor contact details for recruitment or work coordination.
We do not collect sensitive (special category) data unless absolutely required – and in such cases, we will inform you and delete it unless necessary for legal compliance.
How We Use Your Information
We use your personal data to:
• Provide and manage drainage and plumbing services.
• Respond to service enquiries and issue quotations.
- Quotation Reminders are sent out 10days, 20days and 60days after the initial quotation.
• Send service updates, job completion reports, and invoices.
• Comply with legal and regulatory obligations.
We do not use your data for marketing or profiling.
Our Legal Basis for Processing
We rely on one or more of the following legal bases under the UK GDPR:
• Contractual Obligation – to provide you with services.
• Legitimate Interest – for follow-up communication or service quality assurance.
• Legal Obligation – for invoicing, record-keeping, or statutory requirements.
• Consent – Where you explicitly agree (e.g. to receive specific communications).
How We Store and Protect Your Data
We store your information on secure, access-controlled systems. Information shared with engineers or subcontractors is limited to what is necessary to complete works.
Security Measure We Take:
• Password-Protected Systems and e-mail servers.
• Firewalls and antivirus protection.
• ‘Clear Desk’ and access control policies at our offices.
• Feel free to contact LDF if you would like a copy of our current Cyber Security Procedures.
How Long We Keep Your Data
We retain personal data for as long as necessary to:
• Deliver our services.
• Meet legal obligations.
• Resolve disputes and maintain business records.
Customer records are typically retained on an indefinite basis to form our works history and allow us to provide quality services for ongoing services. Where a client decides not to use our services again, this information remains only as a record on our system and is not processed again in any way.
Payment details are destroyed immediately after use.
Sharing Your Information
We do not sell or share your data with third parties for marketing.
We may share your data with:
• Subcontractors or engineers working on our behalf.
• IT service providers who help manage our systems.
• Legal or regulatory bodies, if required by law.
All third parties are subject to data processing agreements to ensure your data remains protected.
Your Rights Under Data Protection Law
You have rights under the UK GDPR, including:
• Access your data (via a Subject Access Request)
• Rectify inaccurate or incomplete data
• Request Erasure (‘Right to be Forgotten’) where applicable
• Restrict or Object to certain types of processing.
• Data Portability – Receive your data in a structured format.
To exercise any of these rights, contact us at [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):https://ico.org.uk
Cookies and Website Tracking
Changes to this Notice and Endorsement
We may change this Privacy Notice from time to time. The latest version will always be available on our website.
Our Privacy Policies are supported and enforced at a Director Level, through all levels of the company.