HOW WE’VE ADAPTED TO THE CORONAVIRUS CRISIS
To say that life has changed a lot in the past few months is something of an understatement. The Coronavirus epidemic has totally transformed the way we live and work, and many of us are unsure if we can access services in the same way. If you have a drainage issue, then we are still here to help. We have worked quickly to adapt to these new, challenging times, so that we can carry out the work that we need to do while keeping our clients and team members safe and well.
One thing is for sure: right now, we are standing together with our clients and our community to remain open and help those in need.
We’re Still Here to Help
The world may look and feel very different right now, but some things have stayed the same. People still need their drains unblocked or repaired, and with more of us spending prolonged periods of time at home those drains are under a lot more strain. If you begin to experience issues with your drains, then it’s important to address the issue as quickly as possible. Leaving it will only make the problem worse, and that will just result in more disruption and expense further down the line.
We know that it can be scary giving people access to your property right now, with all of the advice surrounding social distancing and unnecessary travel. Let us reassure you: drainage works are essential, and we are taking extra steps to make sure that we are responding to the crisis appropriately.
We are also available to carry out work in hospitals, care homes, and GP surgeries. We even have experience working on wards that are currently treating COVID-19 patients. If you need any more information about the extra safety measures we have put in place, read on or get in touch with us.
Our Emergency Drainage Service COVID-19 Response Team
We are attempting to solve issues externally where possible, but sometimes we do have to enter a property to successfully complete a job. If that’s the case, we will ask you a number of questions when you call to access our drainage services in London.
First of all, we’ll ask if you have any symptoms of COVID-19. If you do, we’ll ask if the work can be delayed. If not, we will equip an emergency drainage service COVID-19 response team. They have been specially trained and will be wearing the appropriate PPE such as type 5/6 coveralls, P3 face-fitted masks, Wellington steel-toed boots, nitrile gloves, and face shields, all so they can carry out your emergency drain repair safely. If your work can wait, we’ll pay you a visit 2 days after your 14 day self-isolation period has come to an end.
We’re not just taking extra care if you are showing symptoms of the virus, as we do still wear items of PPE including gloves, overshoes and masks (surgical, P1 or N95/P2) for all jobs where we need to enter a property.
The safety of our clients is our number one priority, and we will ask you if you are over 70, pregnant, or in a vulnerable medical group before attending your property. If you do fit into any of those categories, we’ll make sure that you are safe at all times.
The important thing is that you tell us everything that we need to know, so that we can provide our drain repair services efficiently and safely.
What We’re Doing to Stay Safe
We’re working within all current Government guidelines at the moment, so that we can ensure that our members of staff and our clients are kept safe at all times. These include:
- Maintaining a safe 2 metre distance when needed
- Asking clients to pay by card to avoid any cross-contamination via cash
- Disinfecting vans every day
- Refraining from getting clients to sign paperwork
- Additional COVID-19 health and safety measures in our office
All of our staff members are told to isolate for 14 days if they or anyone else in their household shows symptoms of COVID-19, and we have been extremely accommodating so that financial concerns do not drive those with symptoms to continue to work when it isn’t safe to do so. This isn’t just for the safety of everyone here at London Drainage, but the safety of all the clients we work for in and around London.
We’ve acted quickly in these unprecedented times, so that you can use our services with complete confidence.
How have London Drainage adapted during Coronavirus?
Like all businesses in London, we have been faced with challenges as the Coronavirus pandemic has continued to evolve. We have faced them head on though, and made all the necessary changes to ensure that our clients and team members stay safe in these difficult times. We have supplied our workers with PPE so that they can continue to visit client’s homes, and vans are disinfected each day. We have made changes in our office too. Social distancing is being upheld, and we are thoroughly cleaning our workplace each day too.
Is it safe to get my drains unblocked during the Coronavirus pandemic?
It certainly is. With people working from home and spending much more time indoors, it has never been more important to take good care of your drains. If you do suspect that you have a blockage, please don’t be tempted to leave it or tend to it yourself. At best you could make no difference at all, and at worst you could damage your drains or injure yourself.
We are still unblocking drains across London and the Home Counties, and we are taking all necessary safety measures. So please do give us a call if there is something you’re worried about.
What if I do have symptoms of COVID-19?
Suffering from COVID-19 is a really scary experience for anyone, and the last thing you need when you are feeling unwell is for a drainage problem to develop on your property. If you get in touch with us, we’ll work with you to identify the issue and see if work can be delayed for 14 days. If not, we will get our emergency drainage service COVID 19 team on the case. These highly trained pandemic response experts will be able to attend your property safely and resolve the issue as quickly as possible.