June 2013 -

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London Drainage Facilities Are On The Move!

Wednesday, June 26th, 2013

London Drainage Facilities (LDF) has expanded into new premises. The Head Office, now based at Units 11 – 12a Hallsford Bridge Ind. Estate, Ongar, Essex, follows massive growth over the last three years, which has resulted in LDF outgrowing their previous Essex based site. LONDON, ENGLAND, JUNE 2013 The new 10,000 sq. ft. site ideally situated close to the M25 to service London and the Home Counties is well placed to meet current growth requirements. LDFs success is due to their ability to provide bespoke drainage solutions for commercial, residential, retail, education, healthcare and local authority sector clients. This recent expansion follows an investment in new software of more than £100,000 late last year to create the most advanced Technician to Customer Communication Pack available in the drainage sector. It has already led to the creation of three new roles as well as a further role currently being recruited for, which will add to their current 27 staff members. Managing Director, Danny Fuller, has been with LDF since its inception in 2006 and during this time has increased business from a turnover of £250,000 to in excess of £2 million. Danny says: “Ongar is an ideal place for our new site, with excellent motorway connections to London and the South-East and great access to hard working people. This move offers much needed space for our existing staff and we are already looking at recruiting more people to keep up with our continuing growth. Our priority is in providing bespoke drainage solutions, while remaining focused on delivering great customer service as well as ensuring we continue to attract and retain talented employees.” Alan Williams, Director at Bolt & Heeks who have been working with LDF for the last 7 years, adds: “As a customer, LDF stand out for three reasons. Firstly, they offer tremendous flexibility in being

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What’s lurking in London’s drains?

Wednesday, June 19th, 2013

Have you ever wondered what’s lurking in London’s drains? Find out some of the more unusual causes of blocked drains, from mobile phones to intact pint glasses! Drain blockages occur for any number of reasons. From our experience, the most common causes of blockages are fat and grease/scale build-up, sanitary products, wet wipes, and root intrusion. However, over the years some more unusual objects have been the cause of backed up drains and emergency drain cleaning jobs in and around London and the Home Counties. Here are just some of the most unusual:  

Mobile Phones

whats-lurking-in-london-drainsThis one is becoming a lot more common as people spend more time on their phones.The size of the average handset is also decreasing. It’s surprisingly easy to drop a phone down the sink of toilet and it’s almost guaranteed to cause problems for your piping.  


DIY jobs are complicated and it’s great when people have the enthusiasm to give them a go, but some amateur builders will end up doing more harm than good and sometimes, that means ruining the entire drainage system of the house they’re trying to improve! While cement can be used to close up drains that are not in use, it’s also easy for it to end up in a working pipe. Cement’s job is to solidify and be difficult to move, so it will wreak havoc on pipe systems and lead to an extremely costly repair job.  

Stolen Goods

Incredibly, drains can be used by criminals as a quick and easy hiding place to hide stolen loot. Police have found a huge range of stolen items in drains across London and the Home Counties, from bags of cameras and jewellery, to three-piece suites and even motorbikes.  


We probably all did it when we were

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London Drainage Facilities PDA Communication System 1 Year On

Friday, June 14th, 2013

It has now been 1 year on since London Drainage Facilities (LDF) introduced its unique PDA Communication System, the first of its kind to enter the drainage industry. The bespoke job management system enables customers to keep track of their drainage issue from initial call right through to job completion, and provides real time job progress information for both customers and LDF. So far, it looks like a worthwhile investment. LONDON, ENGLAND, JUNE 2013 During the latter part of 2012, LDF invested in new software to create the most advanced Technician to Customer Communication Pack available in the drainage sector. At the time, LDF saw a gap in the market and fervently believed that the key to generating efficiencies for their customers was in the transparency and management accessibility of data for each drainage job. LDFs PDA System is presented in a live and real­time view, beginning with when a job is scheduled and the customer receives an email to confirm the full details of their job. Upon completion of all planned/reactive works, an LDF Technician sends an email to the customer via their individual PDAs with confirmation of the actual work that has been carried out, including pictures of site before, during and after the job. The primary functional benefits of this system are that it provides real time job progress information for both the customer and LDF, a one stop reference point for LDFs Management Team and a historic database of all works carried out with photographic evidence. Importantly, it also enables LDF flexibility to manage high priority unexpected jobs when they occur. Stephen Bouchard, Managing Director of United Facilities Management, is one existing customer of LDF who has benefited from LDFs PDA System since its introduction 1 year ago. Stephen explained: “LDF’s PDA System gives a total “Single Source” answer to all

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London Drainage Facilities Launches New Website

Tuesday, June 4th, 2013

LDF is inviting visitors to explore it's new website. The new website has been designed to provide the ultimate user friendly experience with improved navigation and functionality throughout, allowing customers to access detailed service information and image based media with the option to share information across all major social networking sites. LONDON, ENGLAND, JUNE 2013 The site includes extensive service information to help customers understand LDFs complete range of drainage solutions. Technical data, visual media, application case studies and industry studies work together to provide a detailed overview of LDFs capabilities across a wide range of sectors, including commercial, residential and retail. Created with the user experience firmly in mind, the website has been designed using the latest technology so the site is compatible with today’s browsers and mobile devices. In addition, helping to make LDFs portfolio of services easy to browse is the new Image Library, along with a ‘Look what we found today’ gallery showcasing what we find in your drains every day! The new website means that customers can now benefit from richer online content that is easier to navigate and share with others, assisting the specification process. This is a result of talking with customers and gaining valuable feedback. On the LDF website, visitors can also stay informed with the latest news of the company, and the whole drainage industry via our press releases and brand new blog and helpful advice page. The News & Media section features the latest announcements, service inventions and opinion pieces from industry experts. Furthermore, the new website allows users to share services and pages that interest them with others across Facebook, Twitter, LinkedIn and YouTube. Visit the new website and why not give us your feedback on the new website by posting a comment on our Facebook page.

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Staff Highlight: Danny Fuller, MD and Highly Motivated Business Owner of London Drainage Facilities

Monday, June 3rd, 2013

In order to showcase the bags of talent London Drainage Facilities (LDF) has amongst its staff, each month we are going to run a ‘staff highlight’ feature.Staff-áHighlightDanny-áFuller This month we are delighted to announce Danny Fuller, Managing Director, as our first ‘staff highlight’. Danny set-up the company with his wife Lucie in 2006. Danny has worked in drainage since the age of 17, working for only one other national company starting off life as a Junior Assistant, moving to become Lead Engineer, Office Manager, through to Company Manager, before finally leaving to start LDF. Danny is intimately involved on a daily basis, ensuring he is reachable to all clients when the need arises. Danny takes full ownership of the business and its needs and is primarily responsible for New Contracts, H&S Issues and Quality and Employment Control. Danny’s No.1 Love? Growing a team of people with one common goal in mind – Delivering Great Service! Danny’s Outside Work Interests? Danny is very family orientated and likes to spend as much time as possible with them when not at work. Whether it be swimming with his two girls, fishing and boxing with his little boy or shopping with his wife Lucie, one way or another, you’ll always find him involved in a family situation at all times. Danny’s Top Drainage Tip? For any household, Danny would recommend they have a general drain service once a year. This would include a general flush of all main drains, with the cost minimal and the outcome reduced blockages/smells. LDF never promote the use of chemicals due to the harmful effect they can have on the environment, the user and the drains they are used within. LDF caught up with Danny to ask his thoughts about how the industry is changing, the challenges

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