It has now been 1 year on since London Drainage Facilities (LDF) introduced its unique PDA Communication System, the first of its kind to enter the drainage industry. The bespoke job management system enables customers to keep track of their drainage issue from initial call right through to job completion, and provides real time job progress information for both customers and LDF. So far, it looks like a worthwhile investment.


During the latter part of 2012, LDF invested in new software to create the most advanced Technician to Customer Communication Pack available in the drainage sector. At the time, LDF saw a gap in the market and fervently believed that the key to generating efficiencies for their customers was in the transparency and management accessibility of data for each drainage job.

LDFs PDA System is presented in a live and real­time view, beginning with when a job is scheduled and the customer receives an email to confirm the full details of their job. Upon completion of all planned/reactive works, an LDF Technician sends an email to the customer via their individual PDAs with confirmation of the actual work that has been carried out, including pictures of site before, during and after the job.

The primary functional benefits of this system are that it provides real time job progress information for both the customer and LDF, a one stop reference point for LDFs Management Team and a historic database of all works carried out with photographic evidence. Importantly, it also enables LDF flexibility to manage high priority unexpected jobs when they occur.

Stephen Bouchard, Managing Director of United Facilities Management, is one existing customer of LDF who has benefited from LDFs PDA System since its introduction 1 year ago. Stephen explained: “LDF’s PDA System gives a total “Single Source” answer to all of our drainage issues. LDFs Technicians are always very thorough on site and keep us updated with the works being carried out via this. The pictures of site before, during and after provide excellent confirmation that each job has been completed to the highest standard.”

Danny Fuller, Managing Director of LDF said: “The successful roll out of Access & Service Manager means we can now handle unlimited drainage jobs and have complete control of updates and records with minimal admin. The system is faultless and the transfer of information incredibly smooth with NO delays. It’s a great system and a real USP for LDF, and something which we believe will be of real benefit to our customers for many more years to come.”

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