March 2015 |

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How to Handle Burst Pipes and Water Leaks

Tuesday, March 17th, 2015

Water leaks and other plumbing problems are unfortunately a common issue in homes across the UK, with as many as 1 in 8 households likely to experience a water leak or burst pipe. Burst pipes and backed up drains are not only an inconvenience in themselves, but can cause significant damage to the property in terms of structure, fixtures and furnishings which can become expensive to fix or replace. It can be very stressful when you discover a drainage problem as it becomes a race against time to get to the stopcock before too much damage is caused. What to do if your get a Burst Pipe Follow these steps when you discover a burst pipe in your home:

  • Turn off the water supply – When you move to a new home, it is important to locate the stopcock so that you are aware of its whereabouts in such emergencies. Usually, you will find it under the kitchen sink.
  • Drain the water system – You can do this by turning all of the cold taps on in the house and flushing the toilets.
  • Switch the water heating systems off – Turn off any water heating system like immersion heaters and central heating. Once all of these are switched off, turn all of the hot taps on the rain the system further.
  • Turn off all electrics – It is vital to switch the mains immediately if the burst pipe is leaking water onto electrics or electrical appliances. If the fuse board has been covered in water, it is very important that you do not touch it. Call for a qualified electrician as soon as possible.
  • Fixing the problem – If you happened to be partial to some DIY plumbing and feel that you are able to fix the problem then you can attempt to correct any faults yourself. If

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    Facilities Managers on the Front Line Could Increase Customer Satisfaction, According to Research Published by the Royal Institution of Chartered Surveyors

    Tuesday, March 10th, 2015

    The Royal Institution of Chartered Surveyors published research that suggests that Facilities Managers that are ‘more visible to customers’ lead to higher satisfaction rate. Recent research conducted by The Royal Institution of Charted Surveyors (RICS) has revealed that more customer visibility of Facilities Managers will have “a positive impact on the quality and accuracy of information gathered from customers”. Customer perception is an integral part of the overall performance of Facilities Management and the aim to improve it is always a top priority for any organisation. The RICS research comes accompanied by a list of recommendations that assist in creating an effective customer performance framework. Fraser Ruthven, Growth and Strategy Manager for London Drainage Facilities (LDF) says: “All of our services are customer facing, regardless of whether we’re dealing with blocked drains or conducting drain surveys, so it is important that we fully focus on improving the customer’s perception of our business. If doing so means that the Facilities Manager needs to get on the front line, then this is certainly something we will look into!” Fraser continues to express how LDF refuses to fit into the reputation of some drainage companies, which often offer a marked lack in communication and slow response times. LDF are committed to 100% customer satisfaction and offer a maximum waiting time of 2 hours in an emergency callout. The report is based on information that Dr Matthew Tucker researched as programme leader in facilities management for the Built Environment and Sustainable Technologies Research Institute at Liverpool John Moores University. Further recommendations include creating a sophisticated process for accessing customer feedback numerically and verbally in order to efficiently act on any problems that may be reoccurring.    

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