Whether it's good or bad customer feedback, we have it covered at London Drainage Facilities! |
 

 

Whether it’s good or bad customer feedback, we have it covered at London Drainage Facilities!

Thursday, July 11th, 2013

I just hope my customers don’t keep flushing rubbish down my toilets! This was just some of the reaction we received from one of our clients recently after attending site to the reported problem of blocked toilets.

The rest was very complimentary from Amrit Maan, Managing Director of the Punjab Restaurant in Covent Garden, the UK’s oldest North Indian Restaurant.

“I would like to compliment your employee Andy and his drainage team, for the excellent service he provided to me and my Operations Team this morning.

Andy’s approach, personal style, customer service and professionalism in dealing, investigating and resolving the cause of our blocked drain exceeded my expectations. We had to delicately pick up carpets and ply, to allow Andy to open a very stubborn manhole that had not been opened for over 30 years and then carefully examine the pipes and bends. He has a positive and can do approach and effectively managed to work out the underlying reason for the constant blocked drains. Such a commitment to outstanding customer service is to be commended. You can be sure that I will continue to do business with London Drainage Facilities Ltd with this high level of service.”

At London Drainage Facilities, our main company focus is to ensure our customers, existing and new, are always happy with the level of service we provide. We pride ourselves on delivering the best customer service from our drainage teams on the road, to quotations and reports being sent within 72 hours of callout, and to site visits from one of our Surveyors. As the company continues to grow, it is a huge challenge to maintain our high standards of customer service, which is why we have put a system in place to monitor your feedback.

Good or bad, happy or disappointed, each one we receive is logged, responded to and dealt with as a matter of urgency, to ensure you come back to London Drainage Facilities the next time something goes wrong with your drainage system.

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