London Drainage Facilities' Engineers undergo intensive Mears Group Customer Care Training Course |
 

 

London Drainage Facilities’ Engineers undergo intensive Mears Group Customer Care Training Course

Wednesday, September 11th, 2013

London Drainage Facilities (LDF) have recently been appointed by Mears Group to deliver its wide range of drainage services, on behalf of their extensive portfolio of residential properties spread across London and the entire South-East of England.

Mears Customer Care 4

However, before starting work on this prestigious new contract and LDFs biggest one to date, our Engineer Teams had to undergo an intensive Customer Care Training course undertaken by Mears Group operatives at our Headquarters close to the M25.

The course involved:

  • A welcome and overview to the Mears Group;
  • Outlined the standards expected of all our drainage teams onsite at any Mears Group owned property including how to approach and interact with residents;
  • And covered important Health & Safety requirements.

The course lasted 2 hours and included being shown a short presentation and then a question and answer format to ensure all our Engineers understood what is expected of them.

Graham Dalton, one of LDFs Lead Engineers said: “The training course was a real eye opener for us all on the standards expected by Mears. As drainage teams, we are already set strict rules by LDF regarding our conduct onsite and offsite, as well as ensuring Health & Safety standards are always kept high. Every drainage vehicle is kitted out with these expectations so there can be no excuses. The importance of good customer service is drilled into you from day one at London Drainage.”

Customer Care - Blocked DrainAs part of the contract signed with Mears Group, LDF are to provide services including Emergency Reactive Callouts, CCTV Surveys and Excavation Works to over 2,000 multiple residential sites across London and the South-East.

Mears Group employs almost 16,000 people in every region of the UK and is responsible for the maintenance, repair and upgrade to the homes of hundreds of thousands of people in communities from remote rural villages to large inner-cities.

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